Customer care
Returns & Exchanges
Last updated 28 July 2026
We want you to be confident in every purchase. This page explains the fastest way to resolve a return or product problem and summarises important South African consumer rights. Nothing here limits a right or remedy that cannot lawfully be limited.
Changed your mind?
For eligible goods bought online, the Electronic Communications and Transactions Act generally gives consumers seven days after receiving the goods to cancel without penalty. Legal exclusions apply, and you may be responsible for the direct cost of returning the goods. Contact us before sending anything back so we can confirm eligibility and provide return instructions.
Faulty or unsafe goods
The Consumer Protection Act provides remedies for qualifying goods that are defective, unsafe, or not of acceptable quality. During the applicable statutory period—generally six months from delivery—you may be entitled to a repair, replacement, or refund, subject to the Act and the circumstances. These rights are separate from any manufacturer warranty.
Incorrect, incomplete, or damaged delivery
Contact us as soon as reasonably possible with your order number and clear photos of the item, packaging, and courier label. Keep the product and original packaging while we investigate. We will arrange an appropriate remedy where the order arrived incorrect, incomplete, or damaged in transit.
How to request a return
Email info@digitalfuel.co.za with your order number, the item you want to return, and the reason. Never include card details, passwords, or one-time PINs. We will send a return reference, the correct return address, and any collection or packaging instructions. Unauthorised returns may be delayed.
Refunds
Approved refunds are made to the original payment method. Bank and payment-provider processing times can apply after we issue the refund. Where the ECTA cooling-off right applies, refunds are processed within the statutory period, which is no later than 30 days after cancellation. We will confirm the outcome by email.
Start a return
Email info@digitalfuel.co.za or visit our contact page. Include your order number so we can help quickly.